Returns Policy
Last updated: May 2026
1. Defective or damaged products
If you receive a defective, damaged or incorrect product, contact us within 7 days of receipt. We will ask for photos of the product and packaging to evaluate the case. Once approved, we will issue a full refund or a reshipment, per your preference.
2. Unopened products
We accept returns of unopened products in their original packaging within 15 days of receipt, as long as the product is returned unused and in the same condition in which it was shipped. Return shipping is free: we provide a prepaid return label at no cost to you.
3. Opened or used products
For hygiene and safety reasons, we do not accept returns of products that have been opened, used or whose safety seal has been broken. This policy applies to all mesotherapy products, serums, creams and aesthetic equipment.
5. Refunds
Refunds are processed within 5 to 10 business days after receiving and verifying the returned product. The refund is issued to the original payment method used at purchase.
6. Exceptions
Products on sale or purchased with discounts greater than 30% are not eligible for return, unless defective. Perishable products or products with a close expiration date are also not eligible for return.
4. Process
To start a return, contact us through our contact page with your order number and the reason for the return. Our team will guide you through the process and provide shipping instructions if applicable.